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Frequently Asked Questions

Clear answers to help you shop, order, and partner with confidence. We believe healthcare should be transparent and accessible
How do I upload my prescription for prescription-only medicines?

Uploading your prescription is simple. Once you’ve added your required medicines to the cart, you will be prompted to upload a photo or scan of your valid prescription at checkout. Our team of certified pharmacists will review the document before dispatching your order to ensure safety and compliance.

We strive to get your wellness essentials to you as fast as possible. Standard shipping typically takes 2–4 business days depending on your location. For urgent needs, our Express Delivery option ensures same-day or next-day delivery in select metro areas if ordered before 2 PM.

Absolutely. Ethics and trust are the pillars of our brand. We source directly from authorized manufacturers and licensed distributors. Every product is stored in temperature-controlled environments to maintain efficacy and is quality-checked before packing.

Due to health and safety regulations, we cannot accept returns for opened medicines or personal hygiene products unless they are defective. If you have received a damaged item, please contact our support team within 48 hours for a full refund or replacement.

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