Whether you have a question about a prescription, are interested in franchise opportunities, or just want to share feedback.
For general inquiries and support.
support@dechemist.com
Mon-Sat from 8:30 to 10:30 PM
+91 9845197802
2 & 3, Vivekananda Circle Rd, Srirampura 2nd Stage, Aravind Nagar, Vivekananda Nagar, Mysuru, Karnataka 570034
Quick answers to common questions about our service
Uploading your prescription is simple. Once you’ve added your required medicines to the cart, you will be prompted to upload a photo or scan of your valid prescription at checkout. Our team of certified pharmacists will review the document before dispatching your order to ensure safety and compliance.
We strive to get your wellness essentials to you as fast as possible. Standard shipping typically takes 2–4 business days depending on your location. For urgent needs, our Express Delivery option ensures same-day or next-day delivery in select metro areas if ordered before 2 PM.
Absolutely. Ethics and trust are the pillars of our brand. We source directly from authorized manufacturers and licensed distributors. Every product is stored in temperature-controlled environments to maintain efficacy and is quality-checked before packing.
Due to health and safety regulations, we cannot accept returns for opened medicines or personal hygiene products unless they are defective. If you have received a damaged item, please contact our support team within 48 hours for a full refund or replacement.
Upload your prescription and we’ll take care of the rest.
